To better understand care homes’ experiences of access to health services, we surveyed care and residential homes across Wirral about the support they receive from GP services, dental services, community and specialist teams, Teletriage, hospital care, and the North West Ambulance Service. Our full report includes a full breakdown for each service, as well as recommendations to help healthcare services better support residents and care homes.
18 August 2026
At the start of 2026, Healthwatch Wirral supported Wirral Council’s consultation with people who use Day Services and Wirral Evolutions services by providing independent support to help individuals complete their questionnaires. We visited seven Day Service locations over a three-month period to help people understand the consultation and share their views in an accessible way.
02 July 2026
Way Forward is Healthwatch Wirral’s non‑clinical High Intensity Use (HIU) programme, designed to support people who frequently attend urgent and emergency care. Rather than focusing on treatment in hospital, the project gives personalised, community‑based support to help people understand what help is available and how to feel more confident in managing their health and wellbeing.
11 May 2026
Read our NHS App and independent feedback report, gathering the views from 1,717 people across 19 Local Healthwatch areas which highlights both the opportunities and risks within the NHS’s ongoing digital transformation, particularly around digital inclusion, confidence, accessibility, and the future of independent feedback.
19 March 2026
This Wirral MSK self‑referral review presents findings from calls made by Healthwatch Wirral to residents who self-referred into the Wirral Musculoskeletal (MSK) Service at Wirral University Teaching Hospital NHS Foundation Trust. These calls aimed to understand people’s experiences of the self‑referral process, including how easy it was to use and whether they faced any accessibility challenges.
04 February 2026
To mark Carers Rights Day 2025, Healthwatch Wirral launched a survey to better understand unpaid Carers’ experiences and the challenges they face when accessing health and social care support. View the report and the findings here.
15 January 2026
