Way Forward is Healthwatch Wirral’s non‑clinical High Intensity Use (HIU) programme, designed to support people who frequently attend urgent and emergency care. Rather than focusing on treatment in hospital, the project gives personalised, community‑based support to help people understand what help is available and how to feel more confident in managing their health and wellbeing.
11 May 2026
Read our NHS App and independent feedback report, gathering the views from 1,717 people across 19 Local Healthwatch areas which highlights both the opportunities and risks within the NHS’s ongoing digital transformation, particularly around digital inclusion, confidence, accessibility, and the future of independent feedback.
19 March 2026
This Wirral MSK self‑referral review presents findings from calls made by Healthwatch Wirral to residents who self-referred into the Wirral Musculoskeletal (MSK) Service at Wirral University Teaching Hospital NHS Foundation Trust. These calls aimed to understand people’s experiences of the self‑referral process, including how easy it was to use and whether they faced any accessibility challenges.
04 February 2026
To mark Carers Rights Day 2025, Healthwatch Wirral launched a survey to better understand unpaid Carers’ experiences and the challenges they face when accessing health and social care support. View the report and the findings here.
15 January 2026
This report outlines Healthwatch Wirral’s latest evaluation into how Primary Care Networks in Wirral are adopting the NHS Primary Care Access Recovery Plan (PCARP) to modernise general practice. The report highlights their progress in digital tools, care navigation, and patient access, while examining how these changes impact health inequalities and the wider health and care […]
10 October 2025
This report outlines Healthwatch Wirral’s contribution to the Call Before Convey Service Pilot, focusing on the methods used to collect patient feedback and the insights gained from the participants. These findings aim to ensure patient experience and satisfaction is valued in evaluating the pilot’s success and exploring its potential for broader implementation.
09 April 2025
