Values and Impact
Values and Impact
The principles that guide our work and the difference we have made across Wirral.
Our Values
1
Inclusive
We believe everyone should have the opportunity to be heard. We actively seek out different experiences, particularly from people and communities whose voices might otherwise be overlooked.
2
Influential
We turn people’s experiences and opinions about services into clear evidence, and we use it to encourage better decisions, better services and better outcomes.
3
Independent
We speak openly and impartially. The areas of work we focus on, our findings and our recommendations are shaped by what local people tell us, not by the organisations responsible for providing services.
4
Credible
We gather and present evidence carefully, accurately and responsibly. We explain what we have heard as clearly and simply as possible, and we are transparent about how we reach our conclusions.
5
Collaborative
We work alongside residents, volunteers, community organisations and health and care partners to understand issues and support improvements. Through the Healthwatch Collaborative, we share insights and work with the other eight local Healthwatch across Cheshire and Merseyside.
“Healthwatch Wirral continues to play a vital role in championing the voice of local residents and supporting our shared ambition to improve health and reduce inequalities across the borough. Their ongoing partnership with Public Health has been invaluable in helping us design and deliver work that truly reflects the needs and lived experiences of our communities.”
— Dave Bradburn, Director of Public Health, Wirral
Our impact in 2025/26 at a glance
Over 7,500
People were supported to share their views
Over 10,400
Experiences of health and social care services were shared with us
Over 24,100
Contacts and interactions with the public and partner organisations
9
Reports published on our projects and Enter and View work
71
People supported through our NHS independent complaints advocacy service
1,231
Hours contributed by our volunteers
“Shining through all their knowledge of health, social care and private care systems is an enormous depth of compassion and respect which Healthwatch shows towards service users and carers. Their commitment to best practice across all services is the hallmark of their own work. Thank you, Healthwatch Wirral.”
— Local stakeholder
Healthwatch Wirral Annual Report · 2025/26
Read our latest Annual Report
For a more in-depth look at what feedback we’ve received about services, which projects we have worked on, and what outcomes we have achieved over the past year.
PDF · 1MB