This page provides access to Guidance, Apps, Information and Toolkits that link people to Wirral services, groups and agencies that are out there for all of us. There are 1000’s of services, activities and agencies across our Wirral Community and it can be hard to find the right thing for you.


NHS Complaints Advocacy Support

Central Office Number: 0151 230 8957

[email protected]

Download our Self Help Pack

NHS Complaints Advocacy Referral Form

Social Care Complaints Advocacy Support

n-compass Advocacy Hub

0300 2000 083

[email protected]

Coronavirus (COVID-19)

We have set up this page to enable you to have access to the latest updates/information from Public Health England, plus other sources such as Healthwatch England.

Find out more


NHS Apps

Apps can be a useful tool to help you manage health conditions, get information and advice and improve your general wellbeing.

The NHS has a library of trusted health and wellbeing apps to help with a wide range of issues, from child and baby health and parenting to mental health, diabetes, cancer support and much more.

You can find a list of NHS-approved apps and search by category here


Keep Wirral Well Z-card

This Z-card has been designed to offer local information (correct as of Jan 2022) on where to get help for medical issues on the Wirral, including mental health and wellbeing support, walk-in and urgent treatment centres and opening times, and other useful numbers.



Spare 5 has been developed to encourage people to make time for each other! Optimising access to information relating to your health and wellbeing, Spare 5 provides access to Guidance, Apps, Information and Toolkits that link people to Wirral services, groups and agencies that are out there for all of us.

We all know the importance of talking. There are many national campaigns currently advocating this. Spare 5 is supporting Wirral to unite on this message and strive to reduce feelings of isolation and promote inclusion.

Spare 5 gives permission back to us all to listen, connect, know what’s out there and value each other.

Download our leaflet

Download our posters

Wirral Infobank

Wirral InfoBank is an online resource to help you find support services near you. They are also here to support Wirral residents requiring advice, guidance and additional help during this ongoing and difficult coronavirus (COVID-19) crisis.

Find out more

Learning Disabilities – useful resources for accessing health care

Below you can find downloadable resources designed to help people with learning disabilities access health and social care, as well as information for friends and family.

Equality Act Easy Read

Getting it Right charter

Good Health Care For All Easy Read

Hospital Communication Book

Mental Capacity Act for friends and family

STOMP Easy Read

Recite Me is a web accessibility solution which allows customers and clients to customise your website in a way that works best for them.

Find out how it works


Spare5 Toolkit

Our Spare5 Toolkit is an online directory of Wirral services.

Find out more

Seeing The Armour – Moving Forward From Shielding

We have heard from people in our community that it’s been hard for some of us to really know what to do if you have been shielding and feel vulnerable.

This is a simple resource to help you reflect and plan. It also provides you with some simple messages, key contacts and information you may want right now.

This resource can be printed you may also want some additional support to go through this.

If you need more help or information please get in touch on: 0151 230 8957

Please click in the link to access Version 2 of Seeing the light through the armour …thrive don’t just survive!


Dementia Wellbeing in the COVID-19 pandemic

NHS England has produced a resource to help people understand adjustments that may be made to dementia pathways during the pandemic. It is aimed at clinicians but can also be used by carers of people with dementia.

The last two pages are especially helpful as they include links to support organisations for people with dementia and their carers.

You may also find it useful to read our ‘Dementia Pathway’ resource, which is available in the GAIT Toolkits section under ‘Pathways’.

Health & Wellbeing Passport for Children and Young People with Disabilities and Additional Needs

Local Offer Wirral have co-produced a passport with professionals, parents, carers and young people to provide staff with all the necessary information about your child when you use hospital services. Health Passports are designed to help young people and families communicate their needs so that staff can consider reasonable adjustments.

Find out more

Health Passport FAQs (download)


Wirral CAMHS Learning Disability Bereavement Guide

CAMHS clinicians have produced a guide to supporting young people with learning disabilities after a bereavement. The guide is designed to be used by parents, carers and professionals and may be relevant for all children who have suffered a bereavement.

View the guide here


Although there are many NHS services available to people in Wirral, there are no clear, simple pathways directing users to the referral mechanism or the criteria for access. Healthwatch Wirral is working with Wirral CCG to promote services to ensure patients can access care and support earlier and closer to home. These pathways have been developed to help promote and improve the access to services in partnership with the service providers and the contract teams. The independence of Healthwatch ensures a non-biased approach and enables relationships to be forged thus creating trust enabling Healthwatch to become a ‘critical friend’ in ensuring positive outcomes for vulnerable Wirral people.