Healthwatch gives people a powerful voice locally and nationally. At a local level, Healthwatch Wirral works to help local people get the best out of their local health and social care services. Whether it’s improving them today or helping to shape them for tomorrow. Local Healthwatch is all about local voices being able to influence the delivery and design of local services. Not just people who use them, but anyone who might need to in future.
What is Healthwatch?
Healthwatch is the independent consumer champion created to gather and represent the views of the public. Healthwatch plays a role at both national and local level and makes sure that the views of the public and people who use services are taken into account.
What we do
There is a local Healthwatch in every area of England. We find out what people like about services, and what could be improved, and we share these views with those with the power to make change happen. Healthwatch also help people find the information they need about services in their area.
Nationally and locally, we have the power to make sure that those in charge of health and social care services hear people’s voices. As well as seeking the public’s views ourselves, we also encourage health and social care services to involve people in decisions that affect them.
Healthwatch Wirral also provide NHS Health Complaints Advocacy. This supports people to explore their choices and options around making a complaint. All concerns about quality of healthcare are passed to Healthwatch England and the Care Quality Commission.
Our vision is to ensure that the voice of the individual is heard and services are responsive to their needs; that everyone has the opportunity to have their say and understands how and when to access their local health and social care services.
The core purpose of local Healthwatch is to be the consumer champion for health and care service users (through section 221 activities set out in the 2007 Act). It should involve patients, service users and the public in shaping local health and care services; and raise awareness of their views and experiences in relation to those services amongst those in charge of services including commissioners and providers.
How we work
Every voice counts when it comes to shaping the future of health and social care, and when it comes to improving it for today. Everything that local Healthwatch does will bring the voice and influence of local people to the development and delivery of local services.
People need to feel that their local Healthwatch belongs to and reflects them and their local community. It needs to feel approachable, practical and dynamic and to act on behalf of local people.
- We’re helping you to shape and improve the services you use
- We’re engaging with people in your community & if you haven’t met us yet, please get in touch!
- We’re an open organisation and want to make it easy for you to talk to us
- We’re inclusive & we want people from every part of your community to join us
- Ask us what we’re doing & we’ll always tell you what’s happening
- You can hold us to account
- We’re here to help services to improve
- We’ll notice the bad things they do, and the good
- We use your evidence to build a true picture of your local services
Comments, Compliments and Complaints
Individuals and organisations have the right to express their views about the performance of Healthwatch Wirral and the way in which it conducts its business.
Anyone who is dissatisfied with any aspect of the service received by Healthwatch Wirral can make a complaint under Healthwatch Wirral’s complaints policy.
If you would like to leave a comment, compliment or make a complaint about Healthwatch Wirral, in the first instance