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About Us

Healthwatch will give people a powerful voice locally and nationally. At a local level, Healthwatch Wirral will work to help local people get the best out of their local health and social care services. Whether it’s improving them today or helping to shape them for tomorrow. Local Healthwatch is all about local voices being able to influence the delivery and design of local services. Not just people who use them, but anyone who might need to in future.

What is Healthwatch?

Healthwatch is the new independent consumer champion created to gather and represent the views of the public. Healthwatch will play a role at both national and local level and will make sure that the views of the public and people who use services are taken into account.

What we do

Local Healthwatch will take on the work of the Local Involvement Networks (LINks) and will also: – represent the views of people who use services, carers and the public on the Health and Wellbeing boards set up by local authorities – provide a complaints advocacy service from 2013 to support people who make a complaint about services – report concerns about the quality of health care to Healthwatch England, which can then recommend that the Care Quality Commission take action.

Our Vision

Our vision is to ensure that the voice of the individual is heard and services are responsive to their needs; that everyone has the opportunity to have their say and understands how and when to access their local health and social care services.

The core purpose of local Healthwatch is to be the consumer champion for health and care service users (through section 221 activities set out in the 2007 Act). It should involve patients, service users and the public in shaping local health and care services; and raise awareness of their views and experiences in relation to those services amongst those in charge of services including commissioners and providers.

How we work

Every voice counts when it comes to shaping the future of health and social care, and when it comes to improving it for today. Everything that local Healthwatch does will bring the voice and influence of local people to the development and delivery of local services.

People need to feel that their local Healthwatch belongs to and reflects them and their local community. It needs to feel approachable, practical and dynamic and to act on behalf of local people.

  1. We’re helping you to shape and improve the services you use
  2. We’re engaging with people in your community & if you haven’t met us yet, please get in touch!
  3. We’re an open organisation and want to make it easy for you to talk to us
  4. We’re inclusive & we want people from every part of your community to join us
  5. Ask us what we’re doing & we’ll always tell you what’s happening
  6. You can hold us to account
  7. We’re here to help services to improve
  8. We’ll notice the bad things they do, and the good
  9. We use your evidence to build a true picture of your local services