Signposting

Information for Support Available in Merseyside

Abortion & Sterilisation

Please click on the service you’d like to find out more about to reveal more information

Marie Stopes UK Helpline

 

0345 300 8090 (24hrs) Click Here for Website
Open 24 hours, 7 days per week. we give people the information they need to make their own choices
Pathways Merseyside

 

07739383098 or 07597 993985 Click Here for Website
To talk to someone about an unplanned pregnancy, or if you have post-abortion questions, please telephone us. If there’s no answer, please leave a message and an advisor will ring you back as soon as possible. If you’re living in Wirral we can arrange to meet with you at Oasis Church by appointment only.
British Pregnancy Advisory Service

 

0345 730 4030 (24hrs) Click Here for Website
We are an independent healthcare charity which has, for nearly 50 years, been advocating and caring for women and couples who decide to end a pregnancy.

ADHD

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Children - TLC

 

0151 647 9584 Click Here for Website
ADHD Parents Support Group. Every Tuesday between 10am-12pm
Come along to this weekly group set up to support parents/carers with children diagnosed and undiagnosed. Discuss strategies and coping methods.
The Welcome Centre, 39-41 Hamilton Street, CH41 5AA
Adults - Gary Sendall

 

07715 600 788 Click Here for Email
Gary has previously run support groups for adults who are diagnosed with ADHD and is happy to talk to anyone who finds themselves or a family member in this situation. Gary is also able to provide presentations to organisations or groups who would like to know more.

Alcohol

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Wirral Ways

0151 556 1335 Click Here for Website
Recovery Hubs 23 Conway Street, CH41 6PT 88-90 Argyle Street, CH41 6AG Ashton House, Chadwick Street, CH46 7TE
The Brink - Community Recovery Liverpool

 

0151 703 0582 Click Here for Website
The Brink is a café bar with no alcohol out of the mix to provide a truly welcoming, creative and intelligent space where people from all backgrounds and walks of life can dine, hang out, socialise and relax.
Mon–Fri 9–8pm (serving food 12–7pm) Sat 9am–8pm (serving food 10am–7pm) Sun 10am–7pm (serving food 11am–5pm)
Spider Project

 

0151 647 7723 Click Here for Website
People can self refer to Spider but need to be abstinent.
Alcoholics Anonymous

 

0800 917 7650 Click Here for Website
If you need help with a drinking problem either phone our national help line on 0800 9177 650 or contact us by email [email protected]

Anger Management

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CALM

 

0800 58 58 58 Click Here for Website
Mainly for men aged 15-35. The Campaign Against Living Miserably (CALM) is an award-winning charity dedicated to preventing male suicide. If you require support, call our free and anonymous helpline or use our webchat service, open 5pm-midnight every day
British Association of Anger Management

 

0345 1300 286 Click Here for Website
Support is offered and training programmes for the general public, young people and anyone dealing with their own or another’s anger issues. Tel: 0345 1300 286 (office hours Monday to Friday, 9am to 5pm) leave a message after 5pm

Anorexia

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B-eat

 

Helpline: 0808 801 0677 Youthline: 0808 801 0711 Click Here for Website
Sometimes our lines are busy. If you can’t get through immediately, please do try again. If you need support outside of these hours, we encourage you to email our Helpline staff (details below) or access our Message Boards.
The B-eat Adult email support is open to anyone over 18
[email protected]
The B-eat Youthline email support is open to anyone under 18
[email protected]
Parents, teachers or any concerned adults should call the adult helpline.
Talking Eating Disorders (TEDS)

 

07974 796990 Click Here for Website
Contact Talking Eating Disorders Group Wirral Facilitator, Tina Marsh on 07773 962183 or email [email protected]

Anti-Social Behaviour

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Victim Support Team

 

0808 168 9111 Click Here for Website
If you’ve been affected by crime, there are a number of ways you can contact us to get support or information.
Call our support line for free on 0808 168 9111
Call the Victims’ Information Service for free on 0808 168 9293
Visit our You & Co site if you’re a child or young person affected by crime.
Anyone affected by crime in England or Wales can contact us for free, confidential support. If you live in Scotland or Northern Ireland, you can contact Victim Support Scotland or Victim Support NI for help.

Anxiety

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Victim Support Team

 

08444 775 774 Click Here for Website
Open Monday – Friday 9:30am – 5:30pm (excluding Bank Holidays)
Email [email protected]
Live Chat Advisory Service on our website
Text 07537 416 905
Inclusion Matters

 

0151 649 1859 Click Here for Website
Opt into the services by calling 0151 649 1859

Armed Services and Ex-Service People

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Royal British Legion

 

0808 802 8080 Click Here for Website
The Royal British Legion supports serving members of the Armed Forces, veterans and their families.
If you need help, call our Contact Centre helpline on 0808 802 8080 from 8am to 8pm, 7 days a week (calls are free from UK landlines and main mobile networks) for all enquiries.
SSAFA Association

 

0800 731 4880 Click Here for Website
If you need our help we will available to answer your call from 9:00 to 17:30 every weekday. At other times please leave a message and someone will get back to you soon. Forces Helpline which is a free and confidential telephone helpline and email service that provides support for serving and ex-service men and women and reserves from the Armed Forces and for their families.
We can give you factual information and ‘signpost’ ways forward to assist you. We can also speak with you in confidence if you, or someone you know, are absent without leave (AWOL).
Tom Harrison House

 

0151 909 8481 Click Here for Website
If you are a military veteran, reservist or emergency services personnel, are experiencing problems with drugs or alcohol, and would like to speak to one of our team about the support we can offer, please get in touch telephone number above. Alternatively, you can email us at [email protected] with your contact details, and one of the team will reply or telephone you at the earliest opportunity.
Veterans Mental Health Charity

 

0800 138 1619 Click Here for Website
Our 24-Hour Helpline is there for you when you need to speak about mental health. If you are a Veteran, a serving member of the Armed Forces, reservist or a family member then please call above.
Veterans in Mind

 

0151 908 0019 Click Here for Website
Military Veterans can be referred to our service via their GP, healthcare professional, third party organisation, family member or carer. Self-referrals can be made by contacting the service on the number above or filling out a self-referral form.
Email: [email protected]
War Widows Society

 

0845 241 2189 Click Here for Website
The War Widows’ Association signposts members to the appropriate help and through our network of Regional Organisers we offer friendship and support.

Autism & Aspergers

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Autism Together Trust

 

0151 334 7510 Click Here for Website
Autism Together know exactly how to support the individual person with autism maximise life opportunities. We offer a wide range of specialist support services to people with autism and their families. These services include Residential Care, Fostering, Family Support, Community Services and Special Education and Support.
Out of hours phone line: 0800 013 0014
National Autistic Society

 

0808 800 4104 Click Here for Website
Lines are open 10am – 4pm Monday – Thursday and 9am – 3pm on Fridays for impartial, confidential advice and support on autism for anyone affected by, or researching autism.

Bereavement

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Cruse Bereavement

 

0808 808 1677 Click Here for Website
The National Helpline is staffed by trained bereavement volunteers, who offer emotional support to anyone affected by bereavement. Our volunteers are here to help you talk things through. They can also help you find your local Cruse service, or signpost you to other services and useful sources of information.
The helpline is open Monday-Friday 9.30-5pm (excluding bank holidays), with extended hours on Tuesday, Wednesday and Thursday evenings, when we’re open until 8pm.
Cruse Wirral

 

0151 645 6604 Click Here for Website
We provide support to residents of the Wirral Area.
Amparo

 

0330 088 9255 Click Here for Website
AMPARO provides support for people in Merseyside and Cheshire, following suicide. Support is provided 1:1 and our staff can assist with a range of practical matters such as dealing with Police and Coroners, helping with any media enquiries, help with overcoming isolation experienced and contacting and signposting to other local support services. We can also accept self-referrals using the details below and our service is completely confidential.
Survivors of Bereavement by Suicide SOBS

 

0300 111 5065 Click Here for Website
Our helpline is available between 9am and 9pm every day of the year. It provides an opportunity to talk confidentially with someone who has been bereaved by suicide and to know that you are not alone in your experience.
The Dove Service for Children/Young People

 

01782 683155 Click Here for Website
The Dove Service is a charity offering counselling and support to anyone over the age of 4 years old struggling with the impact of bereavement, significant loss or life-changing/limiting illness. Services are available on Wirral.

Bereavement of Pets

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Pet Bereavement Support Service

 

0800 096 6606 Click Here for Website
The Pet Bereavement Support Service is a confidential telephone and email support line service that offers emotional support and information for anyone experiencing the loss of a pet. To make contact our support line is open everyday from 8:30am – 8:30pm. (Some mobile networks may charge)
Email support is also available at [email protected] and provides support for people who prefer to write about how they are feeling.

Blindness

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RNIB

 

0303 123 9999 Click Here for Website
Find out all the different ways the RNIB Helpline can support you by phone or email. Telephone 0303 123 9999 from Monday to Friday 8:45am to 5:30pm or email [email protected]
Wirral Society of Blind & Partially Sighted

 

0151 652 8877 Click Here for Website
Offer help, support and advice to those with serious sight problems in Wirral.

Bulimia

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B-eat

 

Helpline: 0808 801 0677 Youthline: 0808 801 0711 Click Here for Website
Sometimes our lines are busy. If you can’t get through immediately, please do try again. If you need support outside of these hours, we encourage you to email our Helpline staff (details below) or access our Message Boards.
The B-eat Adult email support is open to anyone over 18
[email protected]
The B-eat Youthline email support is open to anyone under 18
[email protected]
Parents, teachers or any concerned adults should call the adult helpline.
Talking Eating Disorders (TEDS)

 

07974 796990 Click Here for Website
Contact Talking Eating Disorders Group Wirral Facilitator, Tina Marsh on 07773 962183 or email [email protected]

Bullying

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ACAS

 

0300 123 1100 Click Here for Website
We provide information, advice, training, conciliation and other services for employers and employees to help prevent or resolve workplace problems.
Childline

 

0800 1111 Click Here for Website
Phonelines are open 24 hours a day. There’s a slightly different service between midnight and 7:30 in the morning. We have fewer counsellors during these hours compared to the day.
A counsellor at night, might be asked a few questions about safety like where the child is and if they feel someone might harm them or if they might harm them self.
Young Person's Advisory Service (YPAS)

 

0151 707 1025 Click Here for Website
The Young Person’s Advisory Service (YPAS) is a charitable sector organisation that supports children, young people and families. We have 3 locations in Central, South and North Liverpool.
Bullying UK (part of Family Lives)

 

0808 800 2222 Click Here for Website
We offer a confidential and free helpline service (previously known as Parentline).
Please call us on 0808 800 2222 for information, advice, guidance and support on any aspect of parenting and family life, including bullying. Our helpline service is open 9am – 9pm, Monday to Friday and 10am – 3pm Saturday and Sunday.
We currently answer 58% of all callers ringing. If you don’t get answered first time please do try again.

Cancer

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Macmillian Cancer Support

 

0151 482 7722 Click Here for Website
Whatever your situation, you’re welcome to drop in, phone, or send an email.
Location
Clatterbridge Cancer Centre, Clatterbridge Road, Bebington, CH63 4JY
Opening times
Monday – Friday, 10:00 – 16:00
Contact Sharon Winsborrow on 0151 482 7722 or at [email protected]
Prostate Cancer Support

 

0800 074 8383 Click Here for Website
When you can call us: 9am – 6pm, Monday – Friday or 10am – 8pm, Wednesday
Chat with us online: 10am – 4pm, Monday – Friday or 10am – 8pm, Wednesday
Brain Tumour Support Group

 

0808 800 0004 Click Here for Website
Phone lines are open Monday – Friday, 09:00 – 17:00
Maggie’s Merseyside of Clatterbridge

 

0151 334 4301 Click Here for Website
At Maggie’s you can talk to, and get support from, a range of professional people. Our Centres are staffed by Cancer Support Specialists, Benefits Advisors, Nutritionists, therapists and Psychologists who can support you in whichever way best suits your needs.

Carers

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Carers UK Advice Line

 

0808 808 7777 Click Here for Website
Caring will affect us all at some point in our lives. We’ll be here for you when that happens. With your help, we can be there for the 6,000 people who start looking after someone each day.
Monday – Friday, 10am – 4pm
Tuesday & Thursday, 9am – 7pm
Wirral Carers

 

0151 670 0777 Click Here for Website
Our vision is of a society in which disabled people and carers can lead full and independent lives fully participating in society. Our mission is to promote the equality, dignity and independence of disabled people and carers.
Banardo's Young Carers

 

0151 678 7990 Click Here for Website
If there is an answerphone please do not be put off, leave a message with your phone number and you will be called back.
Family Tree

 

0151 488 8159 Click Here for Website
Carers and other family members of people experiencing mental ill-health can refer themselves to the service, or local professionals working with families can make the referral.

Child Abuse

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NSPCC

 

0808 800 500 Click Here for Website
If you’re worried about a child, even if you’re unsure, contact our professional counsellors 24/7 for help, advice and support.
National Association for People Abused in Childhood (NAPAC)

 

0808 801 0331 Click Here for Website
We regularly face very high demand on our support line. Calls may last up to half an hour, so if all our lines are busy, please be patient and try again.
Childline

 

0800 1111 Click Here for Website
Phonelines are open 24 hours a day. There’s a slightly different service between midnight and 7:30 in the morning. We have fewer counsellors during these hours compared to the day.
A counsellor at night, might be asked a few questions about safety like where the child is and if they feel someone might harm them or if they might harm them self.
Lantern Project

 

0151 630 6956 Click Here for Website
Please leave a message and we will call you back as soon as we are able to.
Wirral Central Advice & Duty Team

 

0151 606 2008 Click Here for Website
Wirral Emergency Duty Team

 

0151 677 6557 Click Here for Website

Consumer

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Citizens Advice UK

 

0345 404 0506 Click Here for Website
Monday – Friday, 9am – 5pm
Citizens Advice Wirral

 

0344 477 2121 Click Here for Website
Monday – Friday, 10am – 4pm

Counselling

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Wirral Mind Counselling Service

 

0151 678 5111 ext 5621 Click Here for Website
For all counselling enquiries please contact Wirral Mind’s Counselling Department at St. Catherine’s Community Hospital, Church Road, Birkenhead, Merseyside, CH42 0LG
Mersey Counselling & Therapy Centre

 

0151 639 0400 Click Here for Website
Open from 9am – 8pm
Inclusion Matters

 

0151 649 1859 Click Here for Website
Opt into the services by calling 0151 649 1859
Butterflies Project (Age 5 – 16)

 

0151 488 6648 Click Here for Website
To refer yourself or a child please call 0151 488 6648.
The Butterflies project for children and young people is open between 4pm and 8pm on a Thursday and from 2pm to 8pm on a Friday.
Lunar Pre-Bereavement Counselling

 

0151 488 6648 Click Here for Website
The Lunar service is a whole-family therapeutic programme for children and young people aged 4 to 25 who have a parent diagnosed with a life-limiting illness. This service includes sessions based on one-on-one work for children and young people with therapists and sessions involving adult family members.The sessions usually last eighty minutes and are highly flexible in order to allow for periods of illness and treatment.
Family Tree Counselling for Carers

 

0151 488 8159 Click Here for Website
Carers and other family members of people experiencing mental ill-health can refer themselves to the service, or local professionals working with families can make the referral.
WEB

 

0151 653 3771 Click Here for Website
WEB offers a range of 1-1 therapeutic counselling services for men (including person centred, psycho dynamic and CBT)

Crisis Support

If a person’s mental or emotional state quickly gets worse or deteriorates, this can be called a ‘mental health crisis’. In this situation, it may be important to get help quickly.

If you feel their needs constitute an emergency (significant and immediate risk to life and/or limb) and they are not able to access any support from the above then please get the person to your nearest Accident and Emergency (A&E) Department. A mental health practitioner will be able to assess the person and give appropriate help. If you are concerned about an immediate risk of self-harm or their physical health is at a significant risk because of overdose or injury, it may be necessary to call 999 for an ambulance.

If the person does not currently receive mental health services

If you want to call someone about how you feel, there are also other options available:
Telephone: 111 (when it’s less urgent than calling 999) or contact GP out of hours.
Opening Times:
Monday – Friday, 6:30pm
Saturdays, Sundays and Bank Holidays:
24 hour service (8:00am to 8:00am)
Telephone: 0151 678 8496
If the person currently receives mental health services

Their community mental health team can help during the day 9am – 5pm, Monday to Friday. Ask for their care co-ordinator or the person on duty, as indicated in their care plan.
Out of hours mental health support:
East Cheshire: 01625 505666 (Lime Walk House)
West Cheshire: 01244 397537
Wirral: 0151 482 7639
If the person has a Care Plan, it will have a list of names and numbers to contact in an emergency.

Debt & Financial Welfare

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Christians Against Poverty (CAP)

 

0800 328 0006 Click Here for Website
Open from Monday – Friday, 8:30 – 5pm
Citizens Advice UK

 

0345 404 0506 Click Here for Website
Monday – Friday, 9am – 5pm
Citizens Advice Wirral

 

0300 330 0111 Click Here for Website
Monday – Friday, 10am – 4pm

Depression

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Wirral Mind

 

0151 512 2200 Click Here for Website
Wirral Mind provides services for people who have mental health needs in Chester Street, Birkenhead, St Catherine’s Hospital and in the community throughout Wirral.
Mersey Counselling & Therapy Centre

 

0151 639 0400 Click Here for Website
Open from 9am – 8pm
Inclusion Matters

 

0151 649 1859 Click Here for Website
Opt into the services by calling 0151 649 1859

Disability

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Together for Short Lives

 

0808 808 8100 Click Here for Website
Together for Short Lives is a charity that exists to make this country a place where disabled people have the same opportunities as everyone else. Until then, we’ll be here.
ACT (Children)

 

0845 108 2201 Click Here for Website
A national charity seeking to promote excellence and equity of provision of care and support for all children and young people with life-threatening or life-limiting conditions and their families.
Open Monday to Friday, 9am – 5pm.
Alternative Futures

 

0845 017 6744 Click Here for Website
Open Monday to Friday, 9am – 5pm.
Wired

 

0151 522 7990 Click Here for Website
Wired offer a broad range of services to disadvantaged people in Wirral through Advocacy services, Parent Partnership, Carers’ Services and Shopmobility.
Banardo's Young Carers

 

0151 678 7790 Click Here for Website
If there is an answerphone please do not be put off, leave a message with your phone number and you will be called back.
Whizz Kidz

 

0800 151 3350 Click Here for Website
Charity based in London but works nationwide – will provide free equipment via an NHS referral

Dyslexia

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Dyslexia Association

 

Click Here for Website
Wirral Dyslexia Association

 

0151 653 4040 Click Here for Website
Email us at [email protected]
Open Friday, 10am – 12pm, term time only
Someone will be able to speak to you at the centre Free Dyslexia Screening. Please ring to make an appointment.

Domestic Violence

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Wirral Women & Children's Aid

 

Click Here for Website
24 hour helpline
MDVS

 

0151 709 8770 Click Here for Website
Your safety is our main concern – In an emergency please dial 999 – the Police are there to help you.
General Advice
Office – 0151 709 8770
Assistance
Call or Text – 077809 48890
Please make sure it is safe to reply to your emails/phone calls/text messages and Facebook etc.  If possible please leave safe contact.
“Thank you and please stay safe”
Butterflies Project (Age 5 – 16)

 

0151 488 6648 Click Here for Website
Open Monday 1pm – 8pm, Tuesday 9am – 4pm, Wednesday 9am – 6:30pm, Thursday 1pm – 8pm, Friday – CLOSED TO CLIENTS
The Freedom Project

 

0808 2000 247 Click Here for Website
24 hour helpline
Tomorrow's Women

 

0151 647 7907 Click Here for Website
A safe haven for women, enabling women to share skills and experiences to support one another.   Empowering women to make positive lifestyle choices and changes. There is always a listening ear, a cup of tea and a comfortable, warm welcoming environment. Our centre is open Monday-Friday from 9am -4pm, with a late night every Tuesday until 7:30pm for  Positive Recovery group, CAB appointments and additional evening courses.

Drugs

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Narcotics Anonymous

 

0300 999 1212 Click Here for Website
Helpline available 10am until midnight
Response (15-19 year olds)

 

0151 666 4123 Click Here for Website
Response is a confidential service for young people aged 13-19 years old. We offer a wide range of support, covering drugs and alcohol, mental health, homelessness and / or threatened homelessness.
Many young people who use Response have a number of needs that require a lot of support.
Monday: 10am to 3pm, Tuesday: 10am to 8.30pm, Wednesday: 10am to 8.30pm, Thursday: 10am to 4pm, Friday: 10am to 3pm
Wirral Ways to Recovery

 

0151 556 1335 Click Here for Website
We always welcome new clients, so please get in touch if you are interested in getting help from the service or you’d just like to ask some questions. Feel free to bring someone with you on your first visit.
We are based at 23 Conway Street in Birkenhead, Ashton House in Moreton and 151-153 Brighton Street in Wallasey. You can call us on 0151 556 1335 or email us on [email protected].
Phoenix Futures, Rehabilitation

 

0151 652 2667 Click Here for Website
Our Wirral Residential Service offers drug and alcohol free residential rehabilitation to those with substance misuse problems.
Spider Project

 

647 7723
The Spider Project Wirral. Creative arts & media plus exercise & leisure activities in this abstinence based project.

Down’s Syndrome

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Down’s Syndrome

 

0333 1212 300 Click Here for Website
Open Monday to Friday 10:00am – 4:00pm
Liverpool Down’s Syndrome Association

 

Click Here for Website
Our aim is to support parents, carers and families who are affected by Down syndrome and seeks to enhance the lives of people with Down syndrome who live in the City of Liverpool and surrounding area.

Ethnic Minority Groups

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Race and Equality Centre

 

01244 400730 Click Here for Website
Cheshire, Halton & Warrington Race & Equality Centre is a charitable organisation based in Chester that aims to eliminate discrimination and promote equality. We offer a discrimination casework service to anyone who thinks that they may have been discriminated against. On this website you will find information about our service as well as information on the law and what steps you can take if you think you have been unfairly treated.
Ethnic Minority Services Wirral

 

0151 666 4547 Click Here for Website
Wirral Multicultural Organisation (WMO) is a voice and partner which has been delivering services to the BME (Ethnic Minority) Communities in Wirral since 1992. The Wirral Multicultural Centre is open to all who can benefit from it’s services. Help to learn English, get help to find out your entitlement to benefits, tax credits entitlements, training and support to access health or other services. We can also provide full day care for your child age between 0-5 years in our on site Little World Nursery.
Wirral Change

 

0151 649 8177 Click Here for Website
Wirral Change is a Black and Racial Minorities Outreach Service offering information, advice and guidance on jobs, education, training, self-employment, health and wellbeing, as well as signposting to other services for racial minority people on the Wirral. 9am-5pm.

Exam Stress

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Young Minds

 

0808 802 5544 Click Here for Website
Monday to Friday 9.30am – 4pm, free for mobiles and landlines
Student Minds

 

01865 264168 Click Here for Website
Please note that this a general enquiry number. If you are need of advice or support please contact the Samaritans helpline on 116 123
Papyrus Hopeline

 

0800 068 4141 Click Here for Website
If you are a young person at risk of suicide or are worried about a young person at risk of suicide:
0800 068 41 41
Monday – Friday 10:00am to 10:00pm
Weekends 2:00pm to 10:00pm
Bank Holidays 2:00pm to 5:00pm

Fertility

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Infertility Network

 

0121 323 5025 Click Here for Website
Support Line available Monday, Wednesday and Friday 10am – 4pm

Forced Marriages & Honour Abuse

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Karma Nirvana

 

0800 599 9247 Click Here for Website
Open 9am – 9pm weekdays 10am – 4pm weekends A helpline for victims and professionals.
Ethnic Minority Services Wirral

 

0151 666 4547 Click Here for Website
Wirral Multicultural Organisation (WMO) is a voice and partner which has been delivering services to the BME (Ethnic Minority) Communities in Wirral since 1992.  This service provides one to one advocacy, advice, guidance and support with benefits, housing, debt, finance, immigration, work related and personal issues for people from a range of black and minority ethnic communities. Staff signpost and assist clients to access other services. Cantonese, Mandarin, Bengali, Hindi, Punjabi, Urdu, and English languages are spoken by staff and support can also be obtained for those who speak other languages.
Usual working hours – Monday to Friday – 9am to 5pm
Wirral Change

 

0151 649 8177 Click Here for Website
Wirral Change is a Black and Racial Minorities Outreach Service offering information, advice and guidance on jobs, education, training, self-employment, health and wellbeing, as well as signposting to other services for racial minority people on the Wirral. 9am-5pm

Gambling

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Gam Care & Gamble Aware

 

0808 8020 133 Click Here for Website
8am – midnight 7 days per week
Calls are free from UK Landlines and UK mobile networks 3, EE, Orange, Virgin Mobile, Vodafone, T-Mobile and O2. Networks may change their policies and charging at any time. Please contact your network for further details. Calls from BT phone boxes are free, however some other public phone operators may charge you to call.
Beacon Counselling Trust Wirral

 

0151 321 1099 Click Here for Website
The Beacon Counselling Trust, in partnership with Gamcare, deliver a free support service for individuals and families affected by problem gambling in the North West of England.

Gender Identity

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LBGT Lesbian, Bisexual, Gay, Transgender

 

03453 30 30 30 Click Here for Website
You can give us a call any time between 10am until 10pm on a week day (excluding bank holidays and religious festivals).
Gender Trust

 

01527 894 838 Click Here for Website
The Gender Trust is a listening ear, a caring support and an information centre for anyone with any question or problem concerning their gender identity, or whose loved one is struggling with gender identity issues.
We Help:
People who might be Transgender, Transsexual, Gender Queer, people who do not identify with the gender they were assigned at birth or those who are simply unsure.
We also provide support and information for significant others, friends, families and allies (SOFFAs).
Mermaids UK (gender issues in children)

 

0344 334 0550 Click Here for Website
Mermaids provides a helpline aimed at supporting transgender youth up to and including the age of 19, their families and professionals working with them.
The helpline offers: emotional support; a gateway to the parents and teens forums; and signposting to training and resources. The helpline is manned by volunteers, so we do not have a definitive schedule of when we can answer your call but volunteers may be available to answer your calls throughout the day and evening, any voicemails will be responded to as soon as we can once received.
If there is no-one available to talk to and your situation is urgent, please email [email protected]
Beaumont Trust (gender dysphasia)

 

07000 287 878 Click Here for Website
24/7 helpline. The Beaumont Trust is a charitable educational resource for medical, voluntary and lay people looking to learn more about Gender Dysphoria, Transgender issues and related matters. We also offer support to those affected by the issues they raise.
Terrence Higgins Trust Wirral

 

0808 802 1221 Click Here for Website
THT Direct is here to help between 10am and 8pm from Monday to Friday.
Wirral LGBT Network

 

0151 237 3989 Click Here for Website
The Network was set up in September 2012 as a result of an LGBT Needs Assessment carried out by Wirral NHS. It is designed to address the findings from that assessment through assisting the on-going development and formation of various current and future LGBT community networks on the Wirral including: Navajo, Brooks: Work It Out Group, Trans Sisters and Gay Wirral.
Body Positive

 

01270 653 150 Click Here for Website
We are a local charity working for and with people who have issues with or want to improve their sexual health, sexuality or living with HIV. Our aim is to make it as easy as possible for you to protect your sexual health and live your life to the fullest whether you are attracted to the same-sex or not.

Hate Crime

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Stop Hate Merseyside

 

0151 233 3001 Click Here for Website
Stop Hate UK is one of the leading national organisations working to challenge all forms of Hate Crime and discrimination, based on any aspect of an individual’s identity. Stop Hate UK provides independent, confidential and accessible reporting and support for victims, witnesses and third parties.
Merseyside Community Rehabilitation

 

0151 920 9201 (option 2, ext. 249) Click Here for Website
Our message is ‘Be the Best: Be The Future, Be The Change’. The people of Merseyside can be sure we are leaving a lasting legacy, reflecting our pride in, and dedication to, our work.
Teen Wirral (13-19)

 

0800 138 1625 Click Here for Website
Report It (True Vision)

 

0800 138 1625 Click Here for Website
Have you or someone you know been a victim of a hate crime or hate incident?
Hate crimes and incidents come in many different forms. It can be because of hatred on the grounds of your race, religion, sexual orientation, transgender identity or disability.
Hate crime in any form is wrong. That is why it is important that if hate crime happens to you or someone you know, that you report it.
True Vision is here to give you information about hate crime or incidents and how to report it.

Hearing

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Action On Hearing Loss

 

0808 808 0123 Click Here for Website
Telephone: 0808 808 0123 (freephone)
Textphone: 0808 808 9000 (freephone)
Fax: 020 7296 8199
SMS: 0780 0000 360
Email: [email protected]
Merseyside Society for Deaf People

 

0151 649 8194 Click Here for Website
Wirral Office, 15-19 Grange Road West, Birkenhead, Wirral, CH41 4BY

HIV

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Terrence Higgins Trust Wirral

 

Click Here for Website
THT Direct is here to help between 10am and 8pm from Monday to Friday. No local office but do have some local groups – email [email protected] for more information.
Sahir House

 

0151 237 3979 Click Here for Website
Sahir House support services are for people living with HIV in the Merseyside area.
There are also services available to people who are affected by HIV. If you wish to use services you can self-refer or be referred via a health and social care service provider. All support services are confidential and after an assessment with a case worker they will direct you to the areas of support to help you live well, informed and independently with HIV.
There are many areas of support including: advice, guidance and advocacy, community based assistance, counselling, therapy support and referral to welfare rights/benefits advice, social work support, housing and HIV community nursing care.

Homelessness & Housing

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Crisis Skylight Merseyside

 

0151 218 7000 Click Here for Website
Crisis Skylight Merseyside is an outreach service that works with homeless and vulnerably-housed people.
We operate within hostels, day centres and other locations in local communities across Liverpool, St. Helens, Wirral and Sefton.
Shelter Merseyside/Wirral

 

Merseyside: 0808 800 4444 Wirral: 0344 515 1900 Click Here for Website
We provide specialist advice across a number of housing issues including homelessness, debt, welfare benefits, rent arrears and bankruptcy.
Citizens Advice Wirral

 

0300 33 00 111 Click Here for Website
We’re open for advice on the phone on 0300 33 00 111 from 9:00am to 5:00pm Monday to Friday. Late Night Wednesday until 6.45pm and Saturday 10:00am to 12.45pm
Wirral Ark

 

0151 649 0111 Click Here for Website
If you are homeless you will need to have an assessment in order to be matched to the most suitable and available accommodation. Wirral Ark is a Mainstay provider and offers assessments between 8am and 10pm daily. There are several assessment points across the Merseyside area to choose from, the details of which can be found on the website.
Adullam Homes

 

0161 763 2565 Click Here for Website
Monday to Friday working hours 9am to 5pm
Adullam Homes provides high quality accommodation ranging from hostels, self-contained flats, bedsits through to houses. In addition, we also work with private rental agencies, local authorities and other registered providers to further enhance the accommodation available to meet the ever changing needs of the people we support. We support the most vulnerable people in society.

Internet Safety

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Internet Matters

 

0207 462 4242 Click Here for Website
NSPCC Share Aware

 

0808 800 5000 Click Here for Website

Learning Disability

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Options

 

Click Here for Website
Monday to Friday working hours 9am to 5pm
Hello, we’re Options, a local charity existing for one reason – to support, empower and enable people with disabilities to live their lives to the full. Why? Because we believe all people should live a fulfilled and meaningful life in their local community. We support people with learning disabilities, autism and acquired brain injuries across Merseyside and the surrounding areas.
SCOPE

 

0808 800 3333 Click Here for Website
We provide free, independent and impartial information and support, 9am – 5pm weekdays.
Mencap Wirral

 

0151 666 1829 Click Here for Website
Wirral Mencap provides specialist information and advice for people with a learning disability, their parents and carers. Appointments are available for a confidential chat to identify ways of prioritising difficulties and finding solutions to overcome them. The Service can provide:
Help and support with paperwork
Support and guidance to ensure access to relevant services and to develop good working relationships with professionals
Guidance on planning for the future with information available concerning Wills and Trusts, Care Providers, Housing etc.
Information on inclusive clubs and activities across Wirral

Legal Advice

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Rethink

 

0300 500 0927 Click Here for Website
The Rethink Mental Illness Advice Service offers practical help on issues such as the Mental Health Act, community care, welfare benefits, criminal justice and carers rights. They also offer general help on living with mental illness, medication, care and treatment.
The line is open from 9:30am – 4pm Monday to Friday.
Mind Helpline

 

0300 123 3393
We provide legal information and general advice on mental health related law covering:
mental health; mental capacity; community care; human rights and discrimination/equality related to mental health issues.
You can call us between 9am and 6pm Monday to Friday (except Bank Holidays).

Mental Health

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Wirral Mind

 

0151 512 2200 Click Here for Website
Wirral Mind provides services for people who have mental health needs in Chester Street Birkenhead, St Catherine’s Hospital and in the community throughout Wirral.
Bipolar UK

 

0333 323 3880 Click Here for Website
With advice on how to support a loved one, information on how to manage your bipolar and links to useful support services, we’re here to help you.
We’re open 9am – 5pm Monday to Friday, but our phone lines can sometimes be very busy. If you leave a message we’ll aim to get back to you within one working day, but usually it’s much sooner.
Calls to this number cost no more than calls to a standard 01 or 02 number, and count as part of any ‘bundled’ minutes your network may provide. Please note that all Bipolar UK calls are recorded for training and quality purposes.
Rethink

 

0121 522 7007 Click Here for Website
The Rethink Mental Illness Advice Service offers practical help on issues such as the Mental Health Act, community care, welfare benefits, criminal justice and carers rights. They also offer general help on living with mental illness, medication, care and treatment.
The line is open from 9:00am – 5pm Monday to Friday.
Sane

 

0300 304 7000 Click Here for Website
4:30pm to 10:30pm daily
SANE services and support options
Helpline: Available from 4:30pm – 10:30pm every evening
Textcare: Allows you to arrange for messages of support at times that are right for you
Support Forum: Available 24 hours a day to share your experiences with other members and give and receive mutual support
Letters: You can write to us at SANE Services, St. Mark’s Studios, 14 Chillingworth Road, Islington, London, N7 8QJ
Facebook and Twitter: Our social media communities are a good source of contact, support and sharing. (Click links on left hand menu.) You can see all the content even if you don’t have a Facebook or Twitter account yourself.
Wirral Pathfinders

 

0151 334 2111 Click Here for Website
Office Hours 10:30 – 15:30
Wirral Pathfinders is a MENTAL HEALTH SELF-HELP SUPPORT GROUP. We aim to support individuals to help themselves to learn to cope with their mental health difficulties. The Pathfinders support each other by providing a listening ear; decreasing isolation; sharing experiences and providing further information where possible. The Wirral Pathfinders motto of ‘We are the friends you have not yet met’ gives a hint to the friendly nature of the group and support available.
Wirral Bipolar Support Group

 

0333 323 3880 Click Here for Website
Telephone line open Monday-Friday 9-5
Support group meets on the first Thursday of the month 6-8 at Windsor Community Centre, Windsor Close, CH62 5BX

OCD

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OCD Action Wirral

 

0845 390 6232 Click Here for Website
Dependent upon volunteer availability: Monday – Friday 9am – 5pm. If we don’t have a volunteer available please leave a message and we will aim to call you back within 48hrs of your call. We can occasionally offer evening callbacks, so please let us know when you leave a message if this is what you would prefer. We aim to respond to all emails within 5 working days, subject to volunteer availability.
Wirral OCD, BDD & Hoarding Support Group meets 8pm second Friday of the month
OCD Youth e-Helpline

 

Click Here for Website
Chat now – until further notice we will be operating an email only service. You can email at: [email protected] and we’ll get back to you:
Monday – 9pm-10pm (book a slot)
Tuesday – 11am-12pm (book a slot)
Wednesday – 8pm-10pm – drop-in (no need to book)
Thursday – 9pm-10pm (book a slot)
Friday – 10pm-12am (book a slot)
Saturday – 6pm-7pm (book a slot)
Sunday – 9pm-10pm (book a slot)

Offenders Families & Support

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PACT

 

0808 808 3444 Click Here for Website
Monday to Friday from 10am to 5pm. You can also email us on [email protected]
  Our helpline is a free and confidential service, and our helpline volunteers can offer practical and emotional support, information and advice to anyone who is affected by imprisonment, in a straightforward, non-judgemental way.
Offenders Families Helpline

 

0808 808 2003 Click Here for Website
The National Offenders’ Families Helpline can support you if a family member is in contact with the criminal justice system. We provide advice and information on all aspects from what happens on arrest, visiting a prison to preparing for release. We support families in England and Wales.
Helpline opening hours
For help or advice please contact the Helpline on 0808 808 2003 (Freephone: including most mobiles). The helpline is open 9am – 8pm Monday to Friday and 10am – 3pm Saturday and Sunday. Please note the helpline is closed on Bank Holidays.

Older People

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Age UK Wirral

 

0300 3300 111 Click Here for Website
Our information and advice service, Advice 4 All, provides a free, confidential and impartial service to people in Wirral on social care and wellbeing issues. Call 0300 33 00 111 weekdays between 10am or 3pm or pop into Wirral Point at 132 Claughton Road, Birkenhead, Wirral, CH41
Royal Voluntary Service

 

0151 203 1116 Click Here for Website
Opening times
Monday – Friday 08:00-20:00
Saturday -09:00-17:00
We have volunteers across Cheshire who offer help and support so older people can stay independent at home in Wirral, Ellesmere Port, Knutsford, Neston, Halton, Widnes, Warrington and the surrounding areas.

Parents Needing to Talk

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SCOPE

 

0808 800 3333 Click Here for Website
We provide free, independent and impartial information and support, 9am – 5pm weekdays.
Gingerbread (single parents)

 

0808 802 0925 Click Here for Website
Mondays: 10am to 6pm
Tuesdays/Thursdays/Fridays: 10am to 4pm
Wednesdays: 10am-1pm and 5pm-7pm
The helpline is closed on all public holidays.
The average waiting time for the helpline is around 20 minutes
Before you call, it’s worth checking if your question can be answered by any of our online factsheets or advice tools on a range of subjects as it may be quicker. Demand for the helpline is high and so callers often have to wait to speak to an adviser.
The busiest times of the day tend to be the morning, so sometimes calling in the afternoon can help.
Young Minds Parents Helpline

 

0808 802 5544 Click Here for Website
Monday – Friday 9.30am – 4pm
Working Families (advice for parents & carers)

 

0300 012 0312 Click Here for Website
Our helpline number is an 0300 number and costs the same as a national call, but should be included in any free minutes you have with your mobile phone provider.

Pregnancy

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British Pregnancy Advisory Service

 

03457 30 40 30 Click Here for Website
24 hour helpline
National Childbirth Trust

 

0300 33 00 700 Click Here for Website
Option 1: NCT support lines
Option 2: NCT Course Bookings
Option 3: NCT Membership, Branch and General Enquiries
Get practical and emotional support in all areas of pregnancy, birth and early parenthood including help with feeding.
You can get parent-to-parent support from other parents on our New Parents Community and HealthUnlocked Community.
Brook (for young people)

 

Click Here for Website
Pathways Merseyside

 

07739383098 Click Here for Website
A safe place to talk
Pathways offers a free, confidential counselling service for anyone needing support and advice about an unplanned pregnancy, or post-abortion concerns.
We are not able to refer directly for termination. We offer clients information on all the options and are well-resourced to provide both immediate and long term support as necessary, directing to other agencies as appropriate.
Antenatal Results & Choices

 

0845 077 2290 Click Here for Website
We’re here for as long as you need us. Our helpline is answered by trained staff Monday to Friday, 10.00am-5.30pm. Call 0845 077 2290 or 0207 713 7486 from a mobile.
Cry Sis (premature and problem babies)

 

08451 228 669 Click Here for Website
Open 7 days a week am to 10pm
Cry-sis runs a national telephone helpline that is available to callers every day of the year between 9.00am and 10.00pm. Callers are referred to a trained volunteer member of Cry-sis who has had personal experience of crying or sleep problems within their own family

Pregnancy Loss Support

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SANDS (Still born and neo natal deaths charity)

 

02074365881 Click Here for Website
The Sands Helpline can provide a safe, confidential place for anyone who has been affected by the death of a baby. Whether your baby died long ago or recently, we are here for you.
Our experienced Helpline Team are here to listen and offer support and information without judgement, whenever you need it.
You can contact the team either by phone or email, whichever you prefer.
t: 0808 164 3332
e: [email protected]
The helpline is open:
Monday to Friday: 9:30am – 5:30pm
Tuesday and Thursday evenings: 6pm – 10pm
The Miscarriage Association

 

01924 200799 Click Here for Website
Monday – Friday 9-4pm

PTSD

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Mind

 

0300 123 3393 Click Here for Website
Wirral Mind provides services for people who have mental health needs in Chester Street Birkenhead, St Catherine’s Hospital and in the community throughout Wirral.
Inclusion Matters Wirral (over 16)

 

0151 649 1859 Click Here for Website
Opt into the services by calling 0151 649 1859
Assist Trauma

 

01788 560800 Click Here for Website
ASSIST Trauma Care employs experienced therapists trained to work with Post-Traumatic Stress Disorder (PTSD) and the after-effects of trauma in line with current evidence-based practices.
Talking 2 Minds

 

0151 221 9402 Click Here for Website
Talking2Minds Head Office, 239 Breck Road, Liverpool,L5 6PT
General enquiries – 0791 712 6708  – [email protected]
Anxiety UK

 

08444 775 774 Click Here for Website
Telephone Infoline: 08444775774
Email: [email protected]
Live Chat Advisory Service: www.anxietyuk.org.uk
Text: 07537 416 905
Open: Monday – Friday 9:30am – 5:30pm (excluding Bank Holidays)
Combat Stress Veterans

 

0800 138 1619 Click Here for Website
24 hour helpline
Combat Stress is the UK’s leading veterans’ mental health charity. We treat a range of mental health conditions including PTSD, depression and anxiety.
Mental health issues can affect ex-servicemen and women of all ages. Right now, we have more than 6,000 veterans registered with us for support. We’re a vital lifeline for these veterans, and their families.
Our treatment and support services are always free of charge for veterans. We are Care Quality Commission (CQC) registered and the NHS England PTSD specialist treatment provider for veterans.

Rape & Sexual Assault

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RASA Merseyside

 

0151 558 1801, Out of Hours Liverpool: 0151 558 1801, Out of Hours Wirral: 0151 650 0155, In an emergency always call 999 Click Here for Website
If you have been affected by rape or sexual abuse at any time in your life you can talk to a woman in confidence.
Helpline hours:
Mondays – answering machine only
Tuesdays – 6pm to 8pm
Wednesdays – answering machine only
Thursdays – 6pm to 8pm
Fridays – 12pm to 2pm
Saturdays – answering machine only
Sundays – answering machine only
If you call outside of times stated above, you will hear an answering machine message.  Please leave your name and a telephone number and someone will call you back as soon as possible, usually the next working day Alternatively you can look at our Referrals Page, and someone will respond by email as soon as possible, usually the next working day during office hours.
SAFE Place Merseyside

 

0151 295 3550 Click Here for Website
the sexual assault referral centre for the Merseyside area. Their helpline is open 24 hours a day, although out of office hours you will be put through to an operator who will take your details so that a crisis worker can call you back.
SAFE Place offers various forms of help to people who have been sexually assaulted, including medical advice and treatment, emergency contraception, discussion with a police officer and forensic medical examination (only if you want to), referral to other support services.

Relationships & Family

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Relate Cheshire & Merseyside

 

0300 330 5793 Click Here for Website
Relate Cheshire and Merseyside offer relationship counselling, sex therapy, family counselling and young person’s counselling (over ten). Relate is a charity and aim to charge only enough to cover the cost of delivering their services, Rates may vary depending on what other funding they are able to secure.
Marriage Care

 

0115 993 4255 Click Here for Website
Specialise in marriage preparation, relationship counselling and relationship knowledge.
Offer a helpline for those in crisis through Family Lives. Telephone 0808 800 2222 for immediate support 9am to 9pm Monday to Friday and 10-3pm Saturday and Sunday
Safe Families for Children

 

0151 334 4473 Click Here for Website
Safe Families for Children (Safe Families) accepts referrals from partnering local authorities, matching struggling families with caring volunteers in their area who can provide tailored help and ‘wraparound’ care. Involvement with Safe Families makes a crucial difference for some families in preventing the need for children to go into care.
Women’s Enterprising Breakthrough

 

0151 653 3771 Click Here for Website
WEB aims to provide a high quality service to women, men and children which provides:
Time, space and flexible support to help them regain confidence and self-esteem
Opportunities to explore personal choices to support their personal growth
Opportunities for personal growth and skills development to enable them to get more from life.

Self Esteem

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Wirral Mind

 

0151 512 2200 Click Here for Website
Wirral Mind provides services for people who have mental health needs in Chester Street Birkenhead, St Catherine’s Hospital and in the community throughout Wirral.
Young Minds

 

0808 802 5544 Click Here for Website
Young Minds is the UK’s leading charity committed to improving the emotional wellbeing and mental health of children and young people. They also provide expert knowledge to professionals, parents and young people through the Parents’ Helpline, online resources, training and development, outreach work and publications.

Self Injury & Self Harm

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Wirral Mind

 

0151 512 2200 Click Here for Website
Wirral Mind provides services for people who have mental health needs in Chester Street Birkenhead, St Catherine’s Hospital and in the community throughout Wirral.
Young Minds

 

0808 802 5544 Click Here for Website
Young Minds is the UK’s leading charity committed to improving the emotional wellbeing and mental health of children and young people. They also provide expert knowledge to professionals, parents and young people through the Parents’ Helpline, online resources, training and development, outreach work and publications.
Rethink

 

0300 500 0927 Click Here for Website
Provide expert, accredited advice and information to everyone affected by mental health problems. We have over 200 mental health services and 150 support groups across England.
Samaritans

 

08457 90 90 90 Click Here for Website
Talk to us any time you like, in your own way, and off the record – about whatever’s getting to you. You don’t have to be suicidal.
Papyrus (under 35s)

 

0800 068 41 41 Click Here for Website
HOPELineUK
Call: 0800 068 41 41
Email: [email protected]
SMS: 07786 209697
HOPELineUK is a specialist telephone service staffed by trained professionals who give non-judgemental support, practical advice and information to; Children, teenagers and young people up to the age of 35 who are worried about how they are feeling.
Anyone who is concerned about a young person
Opening hours
Mon-Fri: 10am-10pm, weekends: 2pm-10pm & bank holidays: 2pm-5pm
Get Connected (under 25)

 

0808 808 4994 Click Here for Website
Free support service for under-25s. Young people can contact the helpline in confidence with any problem and a trained volunteer will find them the most appropriate help using a directory of over 10,000 trusted services around the country. Young people can call, email, text or web chat any day of the year, for emotional support to find the help they need to better their lives. There is also an online directory of help available.

Sexuality

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LBGT Lesbian, Bisexual, Gay, Transgender

 

03453 30 30 30 Click Here for Website
You can give us a call any time between 10am until 10pm on a week day (excluding bank holidays and religious festivals).

Stalking

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National Stalking Helpline

 

0808 802 0300 Click Here for Website
Can help you by giving you information and guidance on topics including: The law in relation to stalking and harassment in the United Kingdom, Reporting stalking or harassment, Effective gathering of evidence.
Ensuring your personal safety and that of your friends and family, Practical steps to reduce the risk
Merseyside Domestic Violence Services

 

0151 709 8770 Click Here for Website
Your safety is our main concern
In an emergency please dial 999 – the Police are there to help you.
General advice: Tel: Office – 0151 709 8770
Assistance: call or text: Mobile 077809 48890
General enquirers: Email: [email protected]
(please make sure it is safe to reply to your emails/phone calls/text messages and Facebook etc.)  If possible please leave safe contact.

Stress

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Wirral Mind

 

0151 512 2200 Click Here for Website
Wirral Mind provides services for people who have mental health needs in Chester Street Birkenhead, St Catherine’s Hospital and in the community throughout Wirral.
Young Minds

 

0808 802 5544 Click Here for Website
Young Minds is the UK’s leading charity committed to improving the emotional wellbeing and mental health of children and young people. They also provide expert knowledge to professionals, parents and young people through the Parents’ Helpline, online resources, training and development, outreach work and publications.
Rethink

 

0300 500 0927 Click Here for Website
Provide expert, accredited advice and information to everyone affected by mental health problems. We have over 200 mental health services and 150 support groups across England.

Suicide

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Samaritans

 

08457 90 90 90 Click Here for Website
Talk to us any time you like, in your own way, and off the record – about whatever’s getting to you. You don’t have to be suicidal.
Get Connected (under 25)

 

0808 808 4994 Click Here for Website
Free support service for under-25s. Young people can contact the helpline in confidence with any problem and a trained volunteer will find them the most appropriate help using a directory of over 10,000 trusted services around the country. Young people can call, email, text or web chat any day of the year, for emotional support to find the help they need to better their lives. There is also an online directory of help available.
SANE

 

0300 304 7000 Click Here for Website
Helpline: Available on 0300 304 7000 from 4:30pm – 10:30pm every evening
Textcare: Allows you to arrange for messages of support at times that are right for you
Support Forum: Available 24 hours a day to share your experiences with other members and give and receive mutual support
CALM (mainly for men aged 15-35)

 

0800 58 58 58 Click Here for Website
Our helpline is for men who are down or have hit a wall for any reason, who need to talk or find information and support. We’re open 5pm–midnight, 365 days a year.
Webchat available 5pm-midnight every day.
Papyrus (under 35s)

 

0800 068 41 41 Click Here for Website
HOPELineUK
Call: 0800 068 41 41
Email: [email protected]
SMS: 07786 209697
HOPELineUK is a specialist telephone service staffed by trained professionals who give non-judgemental support, practical advice and information to; Children, teenagers and young people up to the age of 35 who are worried about how they are feeling.
Anyone who is concerned about a young person
Opening hours
Mon-Fri: 10am-10pm, weekends: 2pm-10pm & bank holidays: 2pm-5pm
SOBS (Survivors of Bereavement by Suicide)

 

0300 111 5065 Click Here for Website
Helpline is available between 9am and 9pm every day of the year. It provides an opportunity to talk confidentially with someone who has been bereaved by suicide and to know that you are not alone in your experience.

Terminal Illness

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Marie Curie

 

0800 090 2309 Click Here for Website
Monday – Friday 8am to 6pm
Saturday – 11am to 5pm
Sunday – Closed
Helpline officers are here to help you and your family every step of the way. We can give you and the people you care about trusted information on everything from day-to-day care, to sorting out money matters or coping with your feelings. And we’re here when you just need someone to talk to.
Cruse

 

0808 808 1677 Click Here for Website
The Cruse Bereavement Care Freephone National Helpline is staffed by trained bereavement volunteers, who offer emotional support to anyone affected by bereavement.
The helpline is open Monday-Friday 9.30-5pm (excluding bank holidays), with extended hours on Tuesday, Wednesday and Thursday evenings, when we’re open until 8pm.
Cruse Wirral

 

0151 645 6604 Click Here for Website
Cruse in Wirral offers 1-1 support and bereavement support groups to adults aged 18 and over.
Butterflies Project (age 5 – 16)

 

0151 488 6648 Click Here for Website
To refer yourself or a child please call 0151 488 6648.
The Butterflies project for children and young people is open between 4.00pm and 8.00pm on a Thursday and from 2.00pm to 8.00pm on a Friday.
Macmillian Cancer Support

 

0800 808 0000 Click Here for Website
Open 9-8 Monday to Friday
Rainbow Trust (0-18)

 

0151 628 2194 Click Here for Website
Rainbow Trust supports families who have a child aged 0-18 years with a life threatening or terminal illness and need the bespoke support we offer.

Trauma

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Headway

 

0808 800 2244 Click Here for Website
We are open 9am – 5pm, Monday to Friday, but you can leave an answerphone message at any time.
A confidential service available to anyone with a question about brain injury – from survivors and carers to students and professionals. We can discuss a wide range of issues relating to brain injury, from the initial injury and its effects, to long-term rehabilitation and support.
Tomorrow's Women

 

0151 647 7907 Click Here for Website
A safe haven for women, enabling women to share skills and experiences to support one another.   Empowering women to make positive lifestyle choices and changes. There is always a listening ear, a cup of tea and a comfortable, warm welcoming environment. Our centre is open Monday-Friday from 9-4pm, with a late night every Tuesday until 7.30pm for Positive Recovery group, CAB appointments and additional evening courses.

Women Only

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WEB Women's Enterprising Breakthrough

 

0151 653 3771 Click Here for Website
WEB aims to provide a high quality service to women which provides:
Time, space and flexible support to help them regain confidence and self-esteem
Opportunities to explore personal choices to support their personal growth
Opportunities for personal growth and skills development to enable them to get more from life
Tomorrow's Women

 

0151 647 7907 Click Here for Website
A safe haven for women, enabling women to share skills and experiences to support one another.   Empowering women to make positive lifestyle choices and changes. There is always a listening ear, a cup of tea and a comfortable, warm welcoming environment. Our centre is open Monday-Friday from 9-4pm, with a late night every Tuesday until 7.30pm for Positive Recovery group, CAB appointments and additional evening courses.

Young People

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Childline

 

0800 1111 Click Here for Website
Phonelines are open 24 hours a day. There’s a slightly different service between midnight and 7.30 in the morning. We have fewer counsellors during these hours compared to the day.
A counsellor at night, might be asked a few questions about safety like where the child is and if they feel someone might harm them or if they might harm them self.
Young Minds

 

0808 802 5544 Click Here for Website
Young Minds is the UK’s leading charity committed to improving the emotional wellbeing and mental health of children and young people. They also provide expert knowledge to professionals, parents and young people through the Parents’ Helpline, online resources, training and development, outreach work and publications.
FRANK

 

0300 123 6600 Click Here for Website
If you want to talk, you can call FRANK, 24 hours a day, 365 days a year. Live Chat – have a friendly, confidential chat online from 2pm-6pm on any day of the week. Need a quick answer? Text a question and FRANK will text you back 82111.
Open Door Centre

 

0151 639 4545 Click Here for Website
Creative therapeutic support for younger adults
CHICS (Children's Cancer Support)

 

Liverpool: 0151 523 8886, Wirral: 0151 327 4070 Click Here for Website
The Children’s Cancer Support Group provides support and information for parents of children with cancer.
Rainbow Trust (0-18)

 

0151 628 2194 Click Here for Website
We provide emotional and practical support for families who have a child with a life threatening or terminal illness. We offer the whole family support 24/7, regardless of diagnosis and for as long as they need it. Support is given at home, in the community or in hospital.
Kooth

 

Click Here for Website
Free, safe and anonymous online support for young people 11-25
Monday – Friday 12pm – 10pm
Saturday – Sunday 6pm – 10pm
Stem4

 

Click Here for Website
Stem4 is a teenage mental health charity aimed at improving teenage mental health by stemming commonly occurring mental health issues including eating disorders, self harm, depression and anxiety, and addiction at an early stage.
Sibs

 

Click Here for Website
YoungSibs is for children and young people who have a brother or sister who is disabled, has special educational needs or a serious long-term condition. It is for siblings in the UK aged 6 to 17. You can share your feelings and experiences with other siblings on YoungSibs chat. You can get ideas from each other and get support from other siblings going through the same things as you. Join the forum for young siblings now.
The Mix

 

0808 808 4994 Click Here for Website
Helpline – a free helpline for young people where you can talk to trained supporters about any issue that’s troubling you? Our current opening hours are 2pm -11pm every day.
Email – the helpline at any time and our trained supporters will respond within 24 hours.
Live message trained helpline supporters about any issue that is troubling you.
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