You Said We Did – Healthwatch Wirral May update

May 26, 2022 | News, Newsletter

We have been out and about this month visiting different services in response to your feedback through the Feedback Centre:

Clatterbridge Hospital Outpatients Department

We recently visited the Outpatients Department at Clatterbridge Hospital in response to a negative experience reported on our Feedback Centre.

During our visit, the Engagement Team observed staff and patient interactions, as well as speaking directly to the manager on duty about the concerns that had been raised. A more structured Enter & View visit will take place in the future.

Discharge to Assess Beds at Clatterbridge Hospital

Recent feedback about the Discharge to Assess beds at Iris, Aster and Bluebell Wards in Clatterbridge Hospital resulted in Healthwatch conducting a very informal visit whilst on site at the Vaccination Centre. A more formal Enter & View visit will be undertaken in the future. In the meantime, feedback will be shared with those who make the decisions with the aim of improving people’s experience. The Duty Manager was extremely helpful and welcomed the plans for a Healthwatch Enter & View visit.

Vaccination Sites at Clatterbridge and Birkenhead Medical Building

The information we received on our Feedback Centre, and conversations with those who plan the vaccination programme, led us to add these two sites to our Outreach plans. The  feedback we received from people who used the services gave us an up to date picture of how the sites are working. We will use this public feedback to help inform the future vaccination programme.

GP practices

As a result of patient feedback left on our Feedback Centre, we visited several GP practices to familiarise ourselves with their staff team, how they check in patients and whether they were seeing patients face to face. More formal visits will take place with these practices later in the year as part of our GP Access Programme of Enter & View.

Have your say

Please #Spare5 to give us feedback of your experiences of health and social care in Wirral. Our Feedback Centre is free and easy to use – just search for a service and answer a few questions about your experience.

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