Toolkits
Pathways
Although there are many NHS services available to people in Wirral, there are no clear, simple pathways directing users to the referral mechanism or the criteria for access. Healthwatch Wirral is working with Wirral CCG to promote services to ensure patients can access care and support earlier and closer to home. These pathways have been developed to help promote and improve the access to services in partnership with the service providers and the contract teams. The independence of Healthwatch ensures a non-biased approach and enables relationships to be forged thus creating trust enabling Healthwatch to become a ‘critical friend’ in ensuring positive outcomes for vulnerable Wirral people.