Mondays: 10am to 6pm
Tuesdays/Thursdays/Fridays: 10am to 4pm
Wednesdays: 10am-1pm and 5pm-7pm
The helpline is closed on all public holidays.
The average waiting time for the helpline is around 20 minutes
Before you call, it’s worth checking if your question can be answered by any of our online factsheets or advice tools on a range of subjects as it may be quicker. Demand for the helpline is high and so callers often have to wait to speak to an adviser.
The busiest times of the day tend to be the morning, so sometimes calling in the afternoon can help.