Seeing the light through the armour

Seeing the Light Through the Armour: A Hearts and Minds reflection on shielding

‘Seeing the Light Through the Armour’ was a collaborative effort between Healthwatch Wirral, Age UK Wirral and Citizens Advice Wirral to provide a simple, clear resource from locally trusted organisations for people who were shielding and their carers. As a result of this work, it became clear that we needed local insight into the impact of shielding on Wirral residents.

Healthwatch Wirral used a range of methods to engage with shielded people and carers on the Wirral

  • public survey
  • filming local stories
  • focus groups
  • conversations with frontline workers
  • insight from the Healthwatch Wirral Feedback Centre and phone contacts: https://speakout.healthwatchwirral.co.uk/

Recommendations (see full report p.54 for more detail)

Mental health services will require investment to support people in both the short and long-term, including community third sector-based offerings.

Better communications around how to navigate health and social care and any changes.
Continued transition support is needed along with a reset in public policy to improve the population’s health and tackle deeply entrenched inequalities.

Reshaping the relationship between communities and public services, in planning as well as delivering services. Clear channels of responsibility and communication are needed.

Shift in how information is provided to the public. Information needs to be accessible for all.

Digital platforms cannot be relied upon in isolation or seen as a replacement: a hybrid offer should be in place.

Download full report here:

Full Report

Appendix – survey questions