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If you’re feeling unwell over the Christmas and New Year period, it’s important to know what your options are if you need health advice, to ensure you get the right help when you need it.

Use your pharmacy

If you start to feel unwell, even if it is just a cough or cold, don’t wait until it gets worse– get help from your pharmacist. The sooner you get advice the better. There is no need for an appointment.

Pharmacists are qualified healthcare professionals who can offer expert clinical advice and help with things like coughs, colds, tummy troubles, and contraception advice and can also help if your child has a minor health concern.

They will also tell you if you need to see a doctor.

Christmas and New Year pharmacy opening times

Visit your GP

All Wirral GP practices are set to open as normal from Tuesday December 29th to Thursday 31st December inclusive and from Monday January 4th 2021 onward.

NHS 111 – call 111 or go online at

If you have an urgent medical problem and you’re not sure what to do, NHS 111 can help.

NHS 111 allows you to have access to advice 24 hours a day, 7 days a week, by phone and online and, if necessary, they can arrange for you to speak to relevant healthcare professionals, including nurses, emergency dentists, or even GPs.
The advisors can also arrange face-to-face appointments, and if you are assessed as needing an ambulance, one will be sent directly.

Walk-in Centres and Urgent Treatment Centre

Nurse-led walk-in Centres provide assessment, treatment and advice for minor injuries and illnesses including infections and rashes, burns and strains, sore throats and ear aches, minor cuts and wounds.

Please note: The Walk-in Centres (WiC) and Urgent Treatment Centre (UTC) have moved to a telephone triage and appointment system only.

Anyone needing to access the Walk-in Centre service should call: 0151 201 4190 (8.00am – 10.00pm)

Arrowe Park Walk-in Centre

Arrowe Park Hospital, Arrowe Park Road, Upton, CH49 5PE

Open 8.00am–10.00pm every day including Christmas Day, Boxing Day and New Years Day.

Eastham Walk-in Centre

Eastham Rake, Eastham, CH62 9AN

Open every day 12 noon – 8pm (except Christmas Day)

Victoria Central Walk-in Centre

Mill Lane, Wallasey, CH44 5UF

Open 8am-10pm everyday including Christmas Day, Boxing Day and New Year’s Day

X-ray facilities – open at 8.00am – 7.30pm.

Minor injuries Unit/Illness Unit

Miriam Minor Injuries

Birkenhead Medical Building, 31 Laird St, Birkenhead, CH41 8DB

Open Mon-Fri 10am-8pm and Saturday 10am-6pm, including Christmas Day

Please note: Minor Injuries Unit has moved to a telephone triage and appointment system only.

Anyone needing to access the Minor Injuries/Illness unit should call 0151 652 6077 (8.00am – 10.00pm)


The Accident and Emergency department at hospital is for major, life-threatening illnesses and injuries. For illnesses that are not life threatening you should first contact your local pharmacy, your GP surgery or NHS 111

Dealing with a mental health crisis or emergency

A mental health crisis often means that you no longer feel able to cope or be in control of your situation.

For further information on where to get help, please visit

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