We supported Public Health, Wirral Council and NHS on a 12 week community testing programme.
With our wonderful Community Connectors, from Involve NW, we went out in hail, rain and (maybe not snow) howling wind to provide up to date information to people, with the tireless support of Wirral Clinical Commissioning Group, so that they could make informed decisions about vaccinations. People were able to take home LFT kits or take an onsite test there and then. Being out in the community enabled us to engage and listen to lived experiences. We offered signposting information – and in some cases just had a very much needed chat (#Spare5).
Our staff also gave their own time, volunteering in the community at the Testing and Vaccination sites across Wirral at weekends. We delivered food hampers and supported Tranmere Rovers. We supported our neighbours and joined local WhatsApp Groups.
We saw a massive increase in the traffic to our website, Twitter and Facebook. We have sent out 12 e-bulletins and some one-off bulletins when there was some important information to share. Our Feedback Centre has captured more feedback then ever. The information has been shared (anonymously) with the Commissioners and Providers of our services and also with the Health and Wellbeing Board quarterly.
Our Social Value plans are on target and we have had 3 short term placements this year. Our staff team have been encouraged to track their steps for a reward of £50 voucher and we have almost stopped printing paperwork (and encouraged others to do the same).
We have held Bridge Forums for front line staff (Community Connectors, Social Prescribers and Care Navigators). This has enabled them to learn more about the services that are available in the community, that they can signpost the public to. They have also been able to understand the changes in services and ask valuable questions regarding the flu vaccinations and the rapidly changing landscape of health and social care services and support.
We have worked with organisations who support our BAME community and other organisations such as Mencap, Involve North West, AgeUK, CAB. We used all of the information that they shared with us at the meetings we attend to represent the public; and we produced reports which are all available on our website. We made sure that we asked the ‘what next?’ questions.
The Enter & View (E&V) team has carried out actual visits and have developed a stronger approach to relationships and reporting. They have developed a process for working with the people who use the services of Domiciliary Care agencies. This is a real milestone for us and we are proud of our E&V team’s work with this.
We have supported 50 people with their complaints this year, and sent out 68 Self Help Information Packs.
We donated vouchers to local groups and individuals, such as young carers, who supported us with the gathering of experiences of people who are not heard very loudly.
We are proud of what we have achieved together: I thank everyone for their positive feedback on how Healthwatch has supported organisations and individuals in our communities.
Thank you to all those we worked with this year and to all the members of the public who shared their experiences with us – we wish everyone health and happiness in 2022!