Healthwatch England has published their annual report. Their verdict is that the health and social care system is not so good at listening. That’s the lesson of Mid Staffordshire, Winterbourne View and Morecambe Bay. It’s time to do things differently.
You can see media coverage of this report at http://www.bbc.co.uk/news/health-24442895 and http://www.theguardian.com/healthcare-network/2013/oct/09/today-in-healthcare-wednesday-9-october