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Census 2021 ON the Wirral – Update Wirral Census is coming! It’s all about us!

Mar 1, 2021 | News, Newsletter

Local update 18th March (Original Article Below)

Due to the huge amount of calls, calling the national help number 0800 141 2021 is meaning long waits and sometimes getting cut off, unfortunately.

However, the local authority census support centres are now providing support services. Although they are not open for face to face, they do telephone support and this will include arranging for a paper copy.

Local Census Support Centres

Wirral Council has opened their Census Support Centres to provide local phone support for queries and over the phone completion help in completing the online census questionnaire. They will ring back callers to ensure the call is free.

Their phone number is 0151 666 3213 (not a free number) and they are open at these times.

  • Monday – 9:30am to 4:30pm
  • Tuesday – 9:30am to 4:30pm
  • Wednesday – 9:30am to 4:30pm
  • Thursday – 9:30am to 4:30pm
  • Friday – 9:30am to 4:30pm
  • Saturday – Closed
  • Sunday – Closed
  • Census Saturday, 20 March – Closed
  • Census Day, 21 March – Closed
  • Good Friday, 2 April – Closed
  • Easter Monday, 5 April – Closed
  • May Bank Holiday, 3 May – Closed

Gautby Road Play and Community Centre is also offering census telephone support now

Call 0151 652 5645 (not a free number, but they will also ring you back)

Please do not visit the building as it is closed for visitors.

  • Monday – 10am to 4pm
  • Tuesday – 10am to 4pm
  • Wednesday – Closed
  • Thursday – 10am to 4pm
  • Friday – Closed
  • Saturday – Closed
  • Sunday – Closed
  • Census Saturday, 20 March – Closed
  • Census Day, 21 March – Closed
  • Good Friday, 2 April – Closed
  • Easter Monday, 5 April – Closed
  • May Bank Holiday, 3 May – Closed

The Census is a unique survey that takes place every 10 years in England. By taking part you help inform decisions that shape services in your community

Households across Wirral will soon be asked to take part in this nationwide survey of housing and the population. It has been carried out every decade since 1801, with the exception of 1941 due to the war.

Information from the digital-first census will help decide how services are planned and funded in your local area. This could mean things like doctors’ surgeries, housing or new bus routes.

On the Wirral 22% of the population is over 65. That’s approx 71,500. Accurate Census data means we can plan and provide the right level of services.

Funding received is based on Census data, so the more Census completions the more funding Wirral will get.

Services that use Census data need the most accurate figures they can get. If we are down by just 1% of people on the Wirral, that’s 3250 more people that we are having to supply services to than we thought there were. 5% would mean 16,000 not accounted for but still accessing and using services.

Healthwatch Wirral are here to help drive how services are funded based on what people tell us- so local information helps us to help you!

Households will receive a letter with a unique access code in the post, shortly after 1st March, allowing them to complete their questionnaire online. Paper questionnaires will be available on request.

Census day is March 21st 2021

Help is available to help you complete the census will be available in loads of ways including online and telephone support from 1st March on 0800 141 2021. You can also ask a friend, relative or other trusted person to help you

Results will be available in approximately 12 months, although personal records will be locked away for 100 years, kept safe for future generations.

Myth busters:

Personal data is locked away and not accessible to anyone for 100 years. The Police, the benefits agency, immigration, TV licensing,are not allowed access. Your data is 100% safe.

You can complete anytime after receiving the letter and code. It does not have to be filled in on 21st , it just has to reflect the household circumstances on the 21st

Field officers will not be accessing anyone’s property after 21st March or before. Any doorstep calling is to follow up non completion and to encourage completion and to signpost support.

The local census is also on twitter as @censuswirral1

Schools programme

  • for our primary programme
  • for our secondary programme

If anyone wants to look at the papercopy they can find it here

Language support:

General Census information leaflets are available in 53 different languages.

The census has to be completed in either English or Welsh

Information in a different language:

Online Translation support is available for the following languages.

If you can’t find your language, or need more help, please call our free language helpline on 0800 587 2021.

For more information, visit

Frequently asked questions click on this link – Healthwatch FAQ MCH1st

For additional information –  LAGDC1 – Community Help for Helpers v3-00

Have your say

Please #Spare5 to give us feedback of your experiences of health and social care in Wirral. Our Feedback Centre is free and easy to use – just search for a service and answer a few questions about your experience.

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