‘Foundations of Quality Improvement should always have what patients tell us about their treatment and care, at the heart of everything as a system we plan and do. We must be able to evidence that all actions and decisions made come back to this, making certain that everyone feels respected, involved, and valued at each and every part of the journey. We should all feel confident that we are either giving or receiving quality care.’
NHS England and NHS Improvement, Healthwatch Wirral, Age UK Wirral, Wirral System
Bridging Resources Information and Direction for Everyone (BRIDGE) Forum
At BRIDGE we are encouraged to think about how services here on Wirral can learn lessons and lock in the benefits of things that have gone well in recent months.
As a general consensus today and at previous meetings, it was discussed and agreed that the third sector/voluntary organisations have been at the heart and the front line of our responses on Wirral and need more support and to be recognised for the valuable work they do. PPG’s also play a very important role in supporting patients to access Primary Care and other services such as Pharmacies.
Please see below brief notes of key points and issues.
Updated us on the current NHS situation and launch of NHS 111
Mike Chantler explained the current situation re the pandemic and the effect it is having on our services. He told us about the launch of NHS 111 First, when it goes live and what we can expect. Mike answered questions and gave honest responses to concerns.
Share these communications with your organisations. Please use the HWW Feedback Centre to share experiences of NHS 111
Louise McNee and Michael Moc gave a presentation re Econsult. A lively discussion followed. full explanation of issues, concerns ad actions raised and slides in main notes
Primary Care services remain open through lockdown and tier systems. Face to face appointments are still available and will be offered after a clinical assessment from a GP.
To give feedback about your experiences:
Public Health Flu Vaccine update
Gary Rickwood from Public Health explained the current situation which appears to be progressing well. This is ahead of the mass COVID 19 vaccinations scheduled to start in December. Gary answered issues raised and provided reassurance.
Get vaccinated -Ask GP or Pharmacy
Louise Harland Davies and Michelle Gough, Community Engagement Officers gave presentations on the development of the Community Champions programme, their purpose, aim and the recruitment process.
Engagement Officers would like to attend any meetings you are having to explain the Community Champions aim, recruitment process and how to share information to help stop the virus spreading. Please invite them to your team meetings etc.
Healthwatch Wirral Feedback Centre
HWW are driving a more targeted approach to gather people’s experiences of GP Practices, Pharmacies and NHS 111. This is driven from the main key drivers from Healthwatch England and will help to support the system plans being developed.
Please encourage the people you support, work and live with to give their feedback at https://speakout.healthwatchwirral.co.uk/
Thank you for all those who attended and spared 5!
The next Bridge Forum meetings
Wednesday 16th December 11am – 12:30pm
For anyone involved with the Third Sector (voluntary or community groups)
Thursday 17th December 11am – 12:30pm
For anyone involved in Patient Participation groups (PPGs)
Topics will include:
- Update Healthwatch Wirral Feedback Centre- what are people telling us?
- How you can influence and help Wirral residents to have a voice now and in the future.
- Update from Wirral CCG- NHS111 First.
- Update on Wirral Flu/COVID vaccination
- Updates on Wirral Outbreak Hub and Wirral Champions.
- Update on Telehealth provision on Wirral
Any issues you feel should be raised please feel free to email Jacqui Canning.