Compliments and Concerns

There are a number of services set up to help you with any compliments or concerns that you may have in relation to the health and social care that you've received.

The steps you can take with your compliment/complaint are:

First Step: As a priority you should contact the service where you are having treatment/had treatment

Second Step: Contact the correct Patient Advice Liaison Service (PALS) or Patient Experience Teams for the service you would like to discuss. PALS (Patient Advice and Liaison Service) offers confidential advice, support and information on health-related matters and they provide a point of contact for patients, their families and their carers.

PALS can:

• Help you with health-related questions
• Help resolve concerns or problems when you're using the NHS
• Tell you how to get more involved in your own healthcare

PALS can give you information about:

• The NHS
• The NHS complaints procedure, including how to get independent help if you want to make a complaint
• Support groups outside the NHS

PALS also helps to improve the NHS by listening to your concerns and suggestions.